A pre-order campaign a limited time sale for a product that will be shipped at a later date specified at the time of purchase. Pre-order campaigns include both made-to-order product sales (items that are specifically printed and manufactured for each order after the close of the sale) and pre-release sales to reserve your item before the official launch date. Payment for all pre-order campaigns is taken upfront at the time of purchase and will ship during the time frame indicated on the product page of the pre-order item.

Questions regarding pre-order campaigns and how they work? Reach out to our Customer Happiness team. 

For pre-order campaigns (just like normal campaigns), you are charged at the time of checkout.

The shipping date of a pre-order item will vary depending on the product.  The expected shipping dates of the pre-order item will be clearly displayed on the product page of that item. 

When the order is ready to ship, you will receive an email update with tracking information once your item has shipped. If you do not receive a shipment confirmation email within the estimated shipping time frame, please contact our Customer Happiness team. 

For pre-order campaigns, changes in product size and/or order cancellations must be processed before the end of the pre-order campaign. After the campaign has ended, we are unable to make these changes to the order.

We are able to make updates to the shipping address and other customer information on the order up until the order is shipped. After the order has shipped, we will no longer be able to make these updates on the order.

Contact our Customer Happiness team with any questions regarding changes in product size, shipping address, cancellations, etc. for pre-order campaigns. 

There is a 12 hour hold period after the order has been placed in which we are able to edit orders to change the size of a garment, add or delete items from your order, and/or make other changes to the items in your order. After this 12 hour hold period has passed, we are unable to make edits to the order.

Contact our Customer Happiness team as soon as possible with changes to your order to ensure they are made within this time period. 

We have a 12 hour hold period after every order has been placed in which an order can be cancelled. After the 12 hour hold period, the order can no longer be cancelled.

If you would like to cancel your order, contact our Customer Happiness team as soon as possible to ensure we are able to process the cancellation.

You can change your address up to 12 hours after your order has been placed. If you need to update your shipping address, contact our Customer Happiness team as soon as possible after the order is placed so we can make the change for you.

After the 12 hour hold period, your order begins processing at our warehouse and we are unable to make updates to the shipping address. In this situation, you can call the shipping provider (USPS, UPS, DHL, or Asendia) with your tracking number and see if they are able to update the shipping address for you.

At Creator Ink, we work very hard to ensure every order is shipped safely and correctly. In the case your order arrives in less than perfect condition, please contact our Customer Happiness team and we will take care of you as quickly as possible!